02 / Service scope
Both lists below are contract terms. If an item is not in the first list, we do not perform it, and it is quoted separately on request.
Scope reviewed 12 March 2026. Full wording sits in annex 2 of the management agreement.
Published fees
No onboarding fee, no markup on cleaning or platform charges, and nothing owed for nights you do not host. Third-party costs are passed through at cost, with the invoice attached to your monthly pack.
| What is included | Ledger Essentials12% | Full Operations18% | Portfolio Plus18% + 2,500 UAH |
|---|---|---|---|
| Listing setup and channel copy | Included, one platform | Included, up to four platforms | Included, all platforms |
| Rate and calendar management | Not included | Reviewed daily | Reviewed daily, named lead |
| Guest messaging and check-in | Escalations only | Included | Included |
| Cleaning and turnover coordination | Not included | Included | Included |
| Tourist tax tracking and guest register | You keep the register | We prepare, you file | We prepare, you file |
| Monthly reporting pack | Payout summary, up to 10 units | Full ledger, up to 25 units | Full ledger, unlimited units |
| Payout cadence | Day 10 of the month | Day 5 of the month | Day 3 of the month |
| Minimum term | Rolling monthly | Three months | Six months |
Percentages apply to gross booking revenue before platform and payment processing charges. Rate card reviewed each quarter.
The compliance line: we administer tourist-tax tracking, the guest register and the reporting pack. Registration duties and filing with the tax authority stay with you as the property owner. If a unit sits in a building with a short-stay restriction, we will not list it.
Compliance boundary
Under a management mandate, syntrador.com administers the day-to-day record keeping around each stay. Statutory registration and the final filing remain with the property owner. The line is written out below so neither side has to guess.
syntrador.com is not a tax adviser. The reporting pack is prepared for your accountant, not instead of one.
Scope, fees, compliance
Every figure below matches the published fee table and the compliance boundary on this page. No ranges, no "from" prices.
Ledger Essentials at 12% covers listings, guest messaging, calendar and rate updates, and a monthly settlement ledger. Full Operations at 18% adds cleaning coordination, maintenance dispatch and restocking. Portfolio Plus is 18% plus a 2,500 UAH monthly retainer, and adds reporting packs and a named operations lead.
Commission is charged on gross booking revenue, before third-party costs such as cleaning, repairs, supplies and platform fees, which are billed separately at cost. Invoices go out monthly against the settlement ledger, and each line links back to the booking it came from.
No. We prepare the guest register, the tourist-tax tracking and the monthly reporting pack. Registration, record keeping and filing stay with you as the property owner, and we hand over the source documents you need.
We administer the tracking and produce the figures and reporting packs you file. Legal responsibility for registration and payment remains with the landlord. The boundary is written the same way in the compliance section above.
Anything above the approval threshold set at onboarding needs your written go-ahead before work begins. Below it, we settle the repair, upload the receipt and show the line in that month's ledger. Guest payouts never pass through our accounts.
Tiers change on 30 days' notice and take effect from the next billing cycle. Moving down is allowed after the first three months, and we reissue the settlement ledger so both tiers stay comparable.